Customer Support

< Shipping & Delivery >

•Free shipping over $95

•When will my order be shipped?
Orders are shipped out within 2 business days. Our warehouse is closed on weekend.
A tracking number will be provided via email as soon as your package is sent out to you.

•What are your shipping fees?
Shipping fees are automatically calculated through our shipping module and are based on location and package weight and will be displayed at the time of checkout.

•How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
 
•Privacy & Security:
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
 
•What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information that you can access at all times.

•What countries do you ship to? What about duties?
We will gladly ship to any international locations. Our international shipping rates vary from country to country. We ship internationally via USPS to most countries. International customers are responsible for any additional duties/fees/VAT that might apply. All international sales are final.

 

< Returns & Replacements >
 
WE ARE ALWAYS HERE TO HELP. 
SAIKA Beauty is dedicated to ensuring our customer’s safety & happiness always. With your safety in mind, it is important to note, we are unable to take returned items due the nature of our products. If you are unsatisfied with your product, Our team is here to help you! All sales are final. Your product working properly is important to us, and for this we want to ensure that we are here to help you out as much as possible. Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive a damaged item within your order please immediately send us a picture of your items that arrived damaged at saika@saikabeauty.comIf an item may be considered damaged or defective, please email saika@saikabeauty.com with your order number, and a photo of the product. This is vital for MoxieLash to locate your information and assist you as swiftly as possible. Damaged or defective items need to be addressed within 30 days from the day of delivery. Once the product is reviewed & confirmed damaged or defective by SAIKA Beauty , you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either. Please note: Original shipping costs are non refundable.


All international sales are final.